Refund & Returns Policy

Quick summary

• Return window: 30 days from delivery for eligible items.
• Condition: New, unworn, unaltered; all tags, dust bags, spare laces, inserts, and original box required.
• Prepaid labels: Free for US returns on full‑price orders $150+; otherwise $9.95 is deducted.
• Exchanges: Free size/color exchanges when in stock; reservations held 7 days after approval.
• Processing: 2–3 business days after receipt to inspect; bank posting 3–7 business days.
• Refund method: Original payment; original shipping fees non‑refundable unless we made an error.

Eligibility requirements

• Items must be in pristine condition with no signs of wear on outsole, lining, or uppers.
• All manufacturer packaging must be included and undamaged (shoe box inside an outer box).
• Security or tamper‑evident tags, if applied, must remain attached and intact.
• Provide proof of purchase (order number or receipt) from gucci-shoes-men.org.
• Returns must be shipped from the same country/region as the delivery address unless pre‑approved.

How to start a return

1. Email [email protected] with your order number, item(s), and reason for return or exchange.
2. Receive return authorization (RMA) and, if eligible, a prepaid label with packing instructions.
3. Pack securely using the original outer carton or a new sturdy box. Drop off within 7 days of RMA approval.

Tip: Try on shoes on a clean, soft surface to avoid outsole marks that can affect eligibility.

Return shipping and labels

• US orders $150+ in new condition: Prepaid label at no cost.
• US orders under $150 or promotional/final‑sale returns: $9.95 label fee deducted from refund.
• Self‑ship returns: Use a trackable service and share the tracking ID with our team.
• Refused or undeliverable shipments: Original shipping and a $14.95 return‑to‑sender fee may be deducted.

Refunds and timelines

Once your return arrives and passes inspection (typically 2–3 business days), we’ll issue your refund to the original payment method. Banks and card issuers may take 3–7 additional business days to post the credit. PayPal and Apple Pay often post faster.

• Original shipping fees are non‑refundable unless we shipped the wrong item or the product was defective.
• No restocking fee for standard, compliant returns.
• Partial returns from multi‑item orders are processed individually.

Exchanges

We offer size or color exchanges for the same style if available. We’ll reserve your requested exchange for 7 calendar days once your exchange is approved.

• Price differences for colorways will be charged or refunded accordingly.
• If the exchange item sells out, we’ll process a refund per the policy above.
• Exchanges ship after we receive the original item or upon deposit hold at our discretion.

Non‑returnable items and exceptions

• Final sale and clearance items marked “Final Sale.”
• Personalized or monogrammed items.
• Used, worn, altered, or damaged items, including creased leather or marked outsoles.
• Items missing original packaging, accessories, or tags.
• Any item with removed or tamper‑evident authenticity tag detached.
• Gift cards.

If a return is received outside policy, we may ship it back to you or offer a partial refund at our discretion.

International returns

• International customers arrange return shipping and are responsible for duties and taxes.
• Mark shipments “Return — Goods” to avoid additional import fees; fees we incur may be deducted from your refund.
• We recommend insured, trackable services. Keep proof of postage until the refund is complete.

Damaged, defective, or incorrect items

Report any issues within 7 days of delivery. Email photos of the box, labels, and item details to [email protected]. We’ll arrange replacement, repair, or refund as applicable.

• Manufacturing defects discovered within the return window are covered by our policy.
• Damage from wear or misuse is not covered.

Order changes and cancellations

• We can cancel or edit an order prior to shipment. Contact us as soon as possible.
• Once shipped, standard return procedures apply.

Gifts and gift returns

• Gift returns can receive store credit issued to the recipient upon request.
• For refunds to original payment, the purchaser will receive the credit.

Packaging guidelines

• Place the Gucci shoe box inside a protective outer carton. Do not ship using only the shoe box.
• Include all accessories: dust bags, spare laces, inserts, and documentation.
• Remove old labels and securely affix the new return label.