What information should I include for order help?

Include your order number, the email used at checkout, and a brief description (e.g., size exchange, shipping update). Photos help with defect or authenticity checks.

Where can I find return and shipping policies?

See Shipping Information and Refund & Returns Policy in our footer. You’ll also find timelines, costs, and how to request a prepaid label when eligible.

Do you provide sizing advice?

Yes. Tell us your Brannock size and a sneaker or loafer you already wear. We’ll reference insole measurements and last shape to recommend the best fit.

Contact Us

Q: How fast do you respond?

We reply to most messages within a few business hours, and always within 1 business day, Monday–Friday 8:00–18:00 ET.

We’re here to help with orders, sizing, returns, or product questions. Expect a fast, friendly reply.

Mon–Fri 8:00–18:00 ET
Avg. reply: 2–6 business hours
US-based support

Email

Best for detailed questions, returns, and authenticity checks.

[email protected] Attach photos for faster resolutions.

Hours

Mon–Fri: 8:00–18:00 ET
Sat–Sun: Closed

Messages received off-hours are answered next business day.

Showroom & Mail

315 W 36th St Suite 902
New York, NY 10018, US

Open in Maps Please contact us before visiting to confirm availability.

Send us a message

Complete the form and we’ll get back to you shortly.

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Contact FAQs

How fast do you respond?

Most messages receive a reply within 2–6 business hours, and always within 1 business day (Mon–Fri).

How do I start a return or exchange?

Send your order number and reason for return to [email protected]. If eligible, we’ll email a prepaid label and steps.

Can you confirm authenticity?

Yes. We verify model codes, labels, serials, hardware, stitching density, leather temper and more. Include clear photos of any concern.

Do you ship internationally?

We currently serve US addresses. For special requests, email us and we’ll advise availability and duties.

Visit or mail us

315 W 36th St Suite 902
New York, NY 10018, US

Please contact us before visiting to confirm product availability.

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